TERMS & CONDITIONS
kotenshoes.com

1. ACCEPTANCE OF TERMS

By accessing kotenshoes.com (“Site”), you agree to these legally binding Terms. Continued use constitutes acceptance.

2. PRODUCT AUTHENTICITY

All footwear is:
✓ 100% authentic
✓ Handcrafted from premium materials
✓ Quality inspected before shipping

3. ACCOUNT RESPONSIBILITIES

You must:
• Be at least 18 years old
• Provide accurate sizing information
• Secure your login credentials
• Not use bots/scrapers

4. ORDER PROCESS

  1. Select style/size
  2. Complete secure checkout
  3. Receive craftsmanship documentation
  4. Get shipping confirmation

5. PRICING & PAYMENTS

• All prices in AUD
• Accepted: Visa/MC/Amex/PayPal
• 10% GST included for Australian orders

6. SHIPPING & HANDLING

• Processing: 1-3 business days
• Express options available
• International duties extra

7. RETURNS & DEFECTS

See Return Policy. Key points:
× No returns on worn footwear
× Custom sizes non-refundable
✓ 30-day defect warranty

8. INTELLECTUAL PROPERTY

All content (designs, photos, text) is owned by Koten Shoes. Unauthorized use prohibited.

9. PROHIBITED CONDUCT

You agree not to:
× Resell commercially without authorization
× Attempt counterfeit returns
× Abuse promotional systems

10. LIABILITY LIMITATIONS

We’re not liable for:
• Improper shoe care
• Color variations in natural leather
• International customs delays

11. DISPUTE RESOLUTION

Any disputes shall be governed by NSW law with jurisdiction in Sydney.

12. POLICY CHANGES

We may update these Terms, with changes effective immediately upon posting.