DELIVERY & DISPATCH POLICY
kotenshoes.com
1. ORDER PROCESSING
• Orders placed before 2PM AEST ship same business day
• Weekend/holiday orders process next business day
• Limited editions require 1-2 extra quality check days
2. DOMESTIC SHIPPING (AUSTRALIA)
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 2-5 business days | $9.95 |
| Express | 1-2 business days | $14.95 |
| Luxury* | Next business day | $24.95 |
*Includes:
- Signature on delivery
- Premium packaging
- Shoebox protection
3. INTERNATIONAL SHIPPING
• New Zealand: 3-7 business days (15AUD)•∗∗USA/UK∗∗:5−10businessdays(15AUD)•∗∗USA/UK∗∗:5−10businessdays(25 AUD)
• Asia: 7-14 business days ($30 AUD)
*Duties/taxes calculated at checkout
4. TRACKING & INSURANCE
All orders include:
✓ Real-time tracking number
✓ SMS delivery notifications
✓ Full value insurance coverage
5. SPECIAL CARE ITEMS
• Leather shoes: Climate-controlled packaging
• Suede: Protective storage bags included
• Limited editions: Serial-numbered security tags
6. RURAL DELIVERY
Add 2-3 business days for:
• Remote Australian locations
• Island territories
• Military bases
7. DELIVERY ISSUES
If problems occur:
- Check tracking details
- Contact local post office
- Report via your account within 7 days
8. GIFT SERVICES
Optional extras:
• Handwritten cards (+4.95)•Luxurygiftwrapping(+4.95)•Luxurygiftwrapping(+9.95)
• No price documentation
9. CARBON NEUTRAL PROGRAM
All shipments include:
✓ Carbon offset contribution
✓ Recyclable packaging
✓ Sustainable filling materials